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Matching service recovery solutions to customer recovery preferences

RepositoryUniversity of Queensland [UQ eSpace]
URLhttps://espace.library.uq.edu.au/view/UQ:274227
Author(s)Nguyen, Doan; McColl-Kennedy, Janet R.; Dagger, Tracey S.
Item typeArticle
DOIhttps://doi.org/10.1108/03090561211247865

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