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Customer loyalty to one service worker: Should it be discouraged?

RepositoryUniversity of Melbourne [Minerva Access]
URLhttp://hdl.handle.net/11343/28027
Author(s)orcid:0000-0002-1201-9281; Bove, LL; Johnson, LW
Item typeArticle
JournalInternational Journal of Research in Marketing, Print_ISSN:0167-8116
DOIhttps://doi.org/10.1016/j.ijresmar.2006.01.007

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