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| Repository | University of Queensland [UQ eSpace] |
| URL | https://espace.library.uq.edu.au/view/UQ:243272 |
| Author(s) | Sweeney, Jillian C.; Soutar, Geoffrey N.; McColl-Kennedy, Janet R. |
| Item type | Article |
| Journal | Journal of Service Management, Print_ISSN:1757-5818, Online_ISSN:1757-5826 |
| DOI | https://doi.org/10.1108/09564231111136845 |
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