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| Repository | University of Queensland [UQ eSpace] |
| URL | https://espace.library.uq.edu.au/view/UQ:64506 |
| Author(s) | McColl-Kennedy, J. R.; Sparks, B. A. |
| Item type | Article |
| Journal | Journal of Service Research, Print_ISSN:1094-6705, Online_ISSN:1552-7379 |
| DOI | https://doi.org/10.1177/1094670502238918 |
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