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| Repository | University of Queensland [UQ eSpace] |
| URL | https://espace.library.uq.edu.au/view/UQ:681686 |
| Author(s) | Cheung, Lilliemay; McColl-Kennedy, Janet; Coote, Leonard V. |
| Item type | Article |
| Journal | Journal of Services Marketing, Print_ISSN:0887-6045 |
| DOI | https://doi.org/10.1108/JSM-05-2016-0192 |
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