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Emotional labor as a dynamic process in service organizations: development of a multi-perspective, multilevel model

RepositoryUniversity of Queensland [UQ eSpace]
URLhttps://espace.library.uq.edu.au/view/UQ:341486
Author(s)Gracia, Esther; Ashkanasy, Neal M.
Item typeBook Section
DOIhttps://doi.org/10.1108/S1746-979120140000010021

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